General Terms and Conditions of Use of the www.balmain.com website
The www.balmain.com website (hereinafter the ‘Website’) is published by PIERRE BALMAIN, a simplified joint-stock company (société par actions simplifiée) with capital of 2,140,725 euros, registered with the Paris Trade and Companies Register under number 582 054 862 and whose registered office is at 44, rue François 1er, 75008 Paris, France.
These General Terms and Conditions of Use govern access to and use of the www.balmain.com website.
Access to and use of this Website, as well as the purchase of products on the www.balmain.com website, imply acceptance of these General Terms and Conditions of Use by the user. Simply connecting to the Website entails full acceptance of these General Terms and Conditions of Use.
For all other legal information, please see the following sections: Legal Notice, General Terms and Conditions of Sale, Privacy Policy and Returns Policy. If necessary, you may also consult our Customer Care department.
PIERRE BALMAIN may modify or update all or part of these General Terms and Conditions of Use. Any modification or update of the General Terms and Conditions of Use will apply as soon as it is published in this section of the Website. We therefore encourage you to consult this section regularly in order to be aware of the most recent General Terms and Conditions of Use of the www.balmain.com website. In the event of disagreement with all or part of the General Terms and Conditions of Use of the www.balmain.com website, please do not use our Website.
1. Responsibility of the User
Access to and use of the www.balmain.com website, including consultation of the web pages, use of the Website’s services, communication with PIERRE BALMAIN, the downloading of product information and the purchase of products on the Website, are reserved exclusively for personal purposes unrelated to any commercial or professional activity and are the sole responsibility of the user.
Regarding use of the www.balmain.com website, you are only authorised to consult the Website and its content. You are also authorised to carry out all other provisional forms of reproduction that are without economic impact and that are transitory or incidental and constitute an integral and essential part of the consultation of the www.balmain.com website and its content. You are also authorised to browse the Website for the purposes of legal use of the www.balmain.com website and its content.
Use of the Website to transmit chain letters, junk mail, spam or any repetitive or unsolicited message (commercial or otherwise), to gather or collect, in any way whatsoever, information concerning third parties, in particular email addresses, without the consent of the third parties concerned, to create or exploit false identities, to falsify an email address or a header or attempt to mislead third parties in any way whatsoever as to the identity of the sender or the origin of the message, to transmit any inappropriate content such as any item containing viruses or any item that may be damaging or harmful to the Website or third parties or in breach of the law, to try to gain unauthorised access to the services offered or to other accounts, computer systems or networks connected to the Website service, either by the use of different passwords or by any other means, or to interfere with the use and enjoyment of the service by any other user is, in particular, prohibited.
We remind you that you will be held responsible for your use of the www.balmain.com website and its content. PIERRE BALMAIN may not be held liable for any use of the Website and its content that does not comply with applicable laws and regulations or with these General Terms and Conditions of Use, without prejudice to PIERRE BALMAIN’s liability in the event of wilful misconduct or gross negligence. In particular, you will be liable for the communication of incorrect, false or third-party information or data (in particular if you are unable to demonstrate that the latter have given you their consent), as well as any inappropriate use of said information or data.
Finally, as all items are downloaded or obtained through use of the Website at the user’s own risk, the user is responsible for any damage that may affect its computer systems or any loss of data as a result of downloading content, and PIERRE BALMAIN may not be held liable.
You are responsible for ensuring the confidentiality and appropriate use of your personal information, including your credentials for accessing restricted services, and are also responsible for any damage or prejudice against PIERRE BALMAIN or third parties, as well as any loss or deletion of such information that may result from your actions, for example due to inappropriate use.
You agree to indemnify and hold PIERRE BALMAIN harmless from and against any and all claims, remedies, losses, costs, loss of profits, loss of data, and any other direct or indirect damage arising from your breach of any of the provisions of these General Terms and Conditions of Use.
2. Responsibility of the Publisher
2.1. PIERRE BALMAIN endeavours to update the content of the www.balmain.com website, to provide users with accurate information and to ensure to the best of its ability the accuracy and updating of the information published on this Website, the content of which it reserves the right to correct at any time and without notice.
PIERRE BALMAIN cannot, however, guarantee the accuracy, precision, quality or completeness of the information made available on this Website. Any errors or omissions may be notified to the following email address: contact@customercare.balmain.com.
2.2. PIERRE BALMAIN makes every effort to prevent the publication on its Website of content describing or representing scenes or situations of physical or psychological violence or that may, depending on the sensitivity of users of the www.balmain.com website, be deemed detrimental to personal beliefs, human rights or human dignity, regardless of the forms and expressions used.
PIERRE BALMAIN makes no warranty regarding the relevance or legality of the content of the Website in countries other than France. If such content is considered unlawful or illegal in your country, please do not access our Website. If you choose to access it regardless, you will be solely and personally responsible for your use of the services provided by the www.balmain.com website.
2.3. PIERRE BALMAIN endeavours to keep the Website accessible continuously, without being required to do so. In particular, the dynamic nature of the Internet and its content may lead to problems involving the suspension, interruption or discontinuity of access to the www.balmain.com website. Access to the Website may be interrupted, in particular, for maintenance, updates and for any other reason, particularly of a technical nature, including user behaviour. PIERRE BALMAIN may under no circumstances be held liable for such interruptions and the consequences that may result for the user. Under no circumstances may the modification, suspension or interruption of access to the Website result in the payment of damages to the user.
PIERRE BALMAIN cannot, moreover, guarantee that the Website will operate continuously, without interruption and without errors or malfunctions due to the Internet connection. Should you encounter any problems using our Website, please contact our Customer Care department, your Internet service provider or check that each device used for connecting to and accessing the Internet is correctly activated, including the Internet browser.
2.4. PIERRE BALMAIN takes the utmost care in the presentation of its products on the Website. The photographs illustrating the products offered are, however, provided for information only and have no contractual value. Although PIERRE BALMAIN makes every effort to ensure that the photographs are faithful to the products presented, it may not be held liable for errors or inaccuracies in the photographs, graphic representations or samples, due to any variations that may have occurred.
The information contained on this Website is non-contractual and subject to change without notice.
2.5 PIERRE BALMAIN does not provide the user with any warranty of any kind, either express or implied, as to the quality of the Website’s services or their merchantability, or the conformity of the service or the desired result with the user’s expectations, and disclaims all liability for any disputes, actions or remedies by third parties claiming rights, in particular exclusive rights, over any content not created by PIERRE BALMAIN.
2.6. As a user of the Website, you are responsible for taking all appropriate measures to protect your own data and/or software from contamination by any viruses circulating on the Internet.
2.7. PIERRE BALMAIN declines all liability for damage caused by errors, omissions, content deletions or resulting from the inaccessibility of the Website’s services or any interruption of service.
PIERRE BALMAIN may not be held liable directly or indirectly for any reason whatsoever, and on any grounds whatsoever, with regard to:
- Poor performance of the Website and/or any software used or downloaded from the Website
- The loss of data or services resulting from the user’s failure to comply with time limits
- The consequences resulting directly or indirectly from the transmission of viruses through its servers
- Contamination of Internet users' computer equipment resulting from the spread of a virus or other computer infections
PIERRE BALMAIN may not, furthermore, be held liable for any direct or indirect damage, including, in particular, loss of profits, customers, data, any loss of intangible property, loss of earnings or any other loss or damage that may arise from the use or, on the contrary, the impossibility of accessing the Website, as a result of misuse by the user.
PIERRE BALMAIN declines all liability for damage caused by viruses, corrupt files, errors, omissions, content deletions, problems with the network, suppliers or telephone and/or data transmission connections, unauthorised access, data modifications and failures and/or malfunctions of the user’s electronic equipment.
2.8. Links to other websites - The www.balmain.com website contains hypertext links (‘links’) to other websites unrelated to the www.balmain.com website. PIERRE BALMAIN does not exercise control or surveillance over such websites and their content. PIERRE BALMAIN may not be held liable for the content, advertisements, products, services or any other material available on or from such websites or for the rules they adopt, in particular with regard to the confidentiality of your personal data and any processing thereof during your browsing. We therefore advise you to take the utmost care when connecting to these websites via the links on the www.balmain.com website and to read their terms of use and data confidentiality rules carefully.
PIERRE BALMAIN may not be held liable for any proven or alleged damage or loss as a result of or in connection with the use of or reliance on the content, goods or services available on these websites or external sources. Users are solely responsible for their use of such websites.
We remind you that these General Terms and Conditions of Use and the Privacy Policy do not apply to websites operated by third parties. The www.balmain.com website provides links to other websites for the sole purpose of helping users to conduct searches and navigate, and to facilitate links to other websites on the Internet. The activation of links does not imply any recommendation or notification by PIERRE BALMAIN to access or browse such websites, nor any guarantee as to their content, their services or the products they provide or sell to Internet users.
3. Creating a Customer Account
The Website allows users to create a customer account in order to access the services offered on the Website.
To create an account, the user must click on the button at the top of the Website’s home page, then enter the email address they wish to associate with their account.
After validating this email address, the user will be sent a verification code. Entering this code will allow access to the customer area.
Access to the customer account is obtained by means of a verification code sent to the email address provided by the user.
Purchasing products on the Website is not subject to the creation of an account.
4. Privacy Policy
PIERRE BALMAIN has taken the necessary technical and organisational security measures to protect its services, the integrity of traffic data and electronic communications via the www.balmain.com website, in order to prevent the use of or unauthorised access to data, the risk of dissemination, destruction or loss of data and information relating to users of the www.balmain.com website, whether confidential or otherwise, as well as unauthorised or illegal access to such data and information.
We recommend that you read the Privacy Policy, which also applies when accessing and using the services available at www.balmain.com without making a purchase. The Privacy Policy sets out how and for what purposes PIERRE BALMAIN collects and uses some of your personal data via the www.balmain.com website.
5. Intellectual Property Rights
5.1. Website content
The content of the www.balmain.com website, including but not limited to works, images, photographs, dialogues, music, sounds, videos, documents, drawings, illustrations, logos and any other item published on the www.balmain.com website, including menus, web pages, graphics, colours, plans, tools, fonts and design of the Website, diagrams, layouts, methods, procedures, functions and software forming part of the www.balmain.com website, are protected by copyright or any other intellectual property rights belonging to PIERRE BALMAIN, such as trademarks or designs.
You agree to respect the copyright of PIERRE BALMAIN and the artists who publish their work on the www.balmain.com website, or who collaborate with the www.balmain.com website to create new forms of expression or art intended for exclusive or non-exclusive publication on the Website or as an integral part thereof.
The reproduction, representation and modification of the www.balmain.com website and its content, in full or in part, whether temporary or permanent, in any way, in any form and on any medium whatsoever, is prohibited without the written consent of PIERRE BALMAIN.
Any reproduction is subject to the written authorisation of PIERRE BALMAIN, on a case-by-case basis. Such reproductions must be made for legal purposes and in accordance with the copyright and other intellectual property rights of PIERRE BALMAIN or its partners.
Failure to comply with this prohibition constitutes an infringement that may result in the infringer being held liable under civil or criminal law.
5.2. Trademarks and domain names
All signs identifying the products sold on the www.balmain.com and website published on the Website are trademarks belonging to PIERRE BALMAIN, its affiliates or its partners, where applicable.
They are used on the www.balmain.com website for the sole purpose of distinguishing, describing and promoting the products sold on the www.balmain.com website. PIERRE BALMAIN, its affiliates, or its partners, as applicable, have the exclusive right to use the trademarks they respectively own.
Any illegal or unauthorised use of said trademarks is prohibited and constitutes an infringement that may result in the infringer being held liable under civil or criminal law.
Said trademarks and any other distinctive sign published on the www.balmain.com website must under no circumstances be used to gain unfair advantage by virtue of their distinctive character or reputation, nor for the purpose of causing harm to them or their owners.
The reproduction and/or representation of such items is only authorised for information purposes and strictly for personal and private use only. Any use of the components of this Website for other purposes, in particular for public, commercial or humorous purposes, will be subject to legal proceedings, either in France or abroad.
5.3. Links to www.balmain.com
The presentation of one of the pages of this Website, in whole or in part, in a web page not belonging to PIERRE BALMAIN is, in particular, prohibited.
For the creation of links to the home page and other publicly available web pages of the www.balmain.com website, please contact PIERRE BALMAIN at the following email address: contact@customercare.balmain.com. PIERRE BALMAIN is entitled to object, on a discretionary basis, to the use of certain links to its Website, in particular where the applicant wishing to activate links to the www.balmain.com website has in the past been involved in unfair commercial practices, practices contrary to standard industry practice or acts of unfair competition with regard to PIERRE BALMAIN, where PIERRE BALMAIN fears the applicant may adopt such behaviour in the future, where the applicant has in the past taken actions discrediting PIERRE BALMAIN and the www.balmain.com website or where there is reason to fear it may do so in the future. In any case, the publication of deep links (such as deep frames) on the www.balmain.com website or the use of unauthorised meta tags without the written consent of PIERRE BALMAIN are prohibited.
6. Governing Law and Dispute Resolution
These General Terms and Conditions of Use are governed by French law. Any difficulty or dispute concerning these General Terms and Conditions of Use not settled between the parties will fall under the exclusive jurisdiction of the French courts.
In the event that any provision of the General Terms and Conditions of Use is declared null and void or without effect, such provision must be interpreted so as to best reflect the intentions of the parties and the remaining provisions will be considered as automatically applicable.
The non-application or absence of any claim by PIERRE BALMAIN for the application of any of the provisions of the General Terms and Conditions of Use or any right may under no circumstances be construed as a waiver by PIERRE BALMAIN of such provision or such right.
Version as of 27/07/2026
