If your order has not been delivered within the estimated delivery time, we invite you to consult the Track Your Order page, where you will be able to access your shipment tracking information on the carrier’s website. You may also contact the carrier directly should you require any additional information regarding the delivery of your order.

Check the status of your order:
• Go to the My Orders section of your account, or enter the order number from your order confirmation email on the Track Your Order page.
• Check that the delivery address is correct.

Should you require any further assistance, our Customer Service team is available by phone, email or WhatsApp.